ICgroup.az began to introduce a typical quality system franchisee 1C

ICgroup.az began to introduce a typical quality system franchisee 1C 25.01.2017

Quality management based on ISO 9000 standards

The Quality Management System (QMS)   is a management system for directing and managing an organization in relation to quality (clause 3.2.3 of ISO 9000: 2009), designed to set company policies and objectives and achieve them in order to continuously improve the quality of products or services provided.

The external environment of business organizations is constantly changing, therefore, to ensure the quality of their services, companies must regularly analyze the requirements of consumers, identify processes that contribute to creating products that meet the needs of consumers, and also keep these processes in a controlled state.

With regard to the activities of the partners of 1C, QMS is a system of methods and technologies that ensures the management of the quality level of implementations and further support of 1C: Enterprise in accordance with the requirements of international standard ISO 9001: 2008.

It is not only about maintaining the quality   of each service or product at the level of compliance with customer requirements, but also about the mechanism for preventing possible loss of the established level of quality, as well as its constant improvement.

ISO (International Organization for Standardization)   - International Organization for Standardization, a worldwide federation of national standards organizations (ISO member committees). The purpose of ISO is the development of the principles of standardization and the design on their basis of standards that promote integration processes in various fields and activities.

Developed ISO standards are combined into families (series). ISO 9000 is a series of standards related to quality management and designed to help organizations of all types and sizes to develop, implement and operate an effective QMS.

The main package of international standards related to quality management was adopted by ISO in March 1987 and then periodically updated.

Currently, the   ISO 9000 series consists of the following standards.

  • ISO 9000:2005 "Quality Management System. Basic principles and vocabulary ”- is an introduction to the QMS, as well as a glossary of terms and definitions.
  • ISO 9001:2008"Quality Management System. Requirements ”- establishes requirements for quality management systems and defines a QMS model based on processes.
  • ISO 9004:2009 “Management to achieve sustainable success of the organization. Approach based on quality management.
  • ISO 19011:2011 "Management System Audit Guidelines." &Nbsp;

All these documents are called standards, despite the fact that some of them are guidelines or collections of recommendations and only ISO 9001 establishes requirements for quality management systems and is the only standard according to which external certification can be carried out.

ISO 9001 standard   can be used by any organization, large or small, regardless of the field of activity. However, it is a mistake to assume that this   International Standard carries & nbsp; the task of unifying the management systems of all enterprises. The creation, construction and implementation of a system is always influenced by goals,   products, experience, processes of a particular enterprise. Although   9001 determines which requirements should be implemented in the quality management system, but it does not determine how the company should fulfill them.

The basis of ISO 9001 is a number of quality management principles:

Customer (customer) orientation.   The main focus in quality management is on meeting customer requirements and striving to exceed their expectations. Therefore, the organization should in every way focus its attention on the study of the needs and expectations of the consumer for the subsequent implementation of the information received in the products. Understanding the current and future needs of consumers and other interested parties contributes to the sustainable success of the organization.

Leadership leadership.   Leaders at all levels establish unity of purpose and direction of movement and create the conditions under which people are involved in achieving the goals of the organization in the field of quality. Achieving unity of purpose, direction and involvement allows an organization to coordinate its strategies, policies, processes and resources to achieve goals.

Involvement of staff.   The implementation of the goals set for the enterprise is possible only in case of adequate behavior of employees at all levels of the organization. It is important for an organization that all personnel are competent, empowered and engaged in value creation. Competent, empowered and involved people increase the organization’s ability to create value.

Process approach.   Relevant and predictable results are more effective and efficient when activities are presented and managed as interrelated processes that function as an integral system. The quality management system consists of interrelated processes. Understanding how this system generates results, including all its processes, resources, management tools and interactions, allows the organization to optimize its activities.

Improvement.   Successful organizations have a constant focus on improvement. Improvement is important for the organization in terms of maintaining the current level of activity, responding to changes in the internal and external environment and creating new opportunities.

Making decisions based on actual data.   The process of continuous improvement should be based on data obtained in the course of objective measurements of the actual state of the quality system and product quality. It is important to understand cause-effect relationships and potential consequences. Facts, evidence, and data analysis lead to greater objectivity and confidence in decisions made.   Decisions based on the analysis and evaluation of data and information are more likely to produce the desired results.

Relationship Management.   To achieve sustainable success, organizations manage their relationships with stakeholders, such as suppliers. Since the quality of products is largely determined by the quality of raw materials, materials and information, the achievement of quality growth should also be based on the establishment of mutually beneficial partnerships with suppliers. Sustained success is more likely when an organization manages relationships with all of its stakeholders to optimize their impact on its operations.

ISO 9001: 2008 is implemented in over one million companies in more than 170 countries around the world. The use of ISO 9001: 2008 ensures that consumers consistently receive products and services of good quality, i.e. according to their requirements and expectations.

Confirmation of a successfully implemented quality management system is its certification for compliance with the ISO 9001 international standard. The company's certificate indicates that the company is well organized, clearly assigns duties and procedures, complies with work technology, has operational instructions documented and known to all personnel , the procedure for monitoring the work performed and, of course, professional and well-trained staff. In other words, an ISO 9001 certificate indicates that a company's quality system is able to provide and improve the quality of its goods and services.

Certification  - the provision by an independent body of a written confirmation (certificate of conformity) that the product, service or system complies with the established requirements.

The company "1C" provides voluntary certification of franchise firms to the standards of ISO 9001: 2008 and GOST R ISO 9001-2011.

Certification 1C: Franchisee is carried out by certification bodies that have ISO accreditation.  Accreditation   is an official recognition from an independent body (accreditation body) that the certification organization has the right to carry out certification activities. Accreditation is optional, but adds another level of trust.

The most authoritative and largest international certification organizations have been approved by 1C as certification bodies of QMS -  Det Norske Veritas (DNV) и Bureau Veritas Certification.

List of ISO 9001 certified franchisees »»

Building a quality management system is quite a laborious process. Obviously, not all franchisee firms can approach certification at the same time,   due to objective circumstances, such as the structure of the company, regional characteristics, personnel training. But the construction of a quality management system or the commissioning of its individual essential elements 1C Company calls on all 1C: Franchisee partners, who are striving to make their company competitive in the market of information services.

List of franchisee firms implementing a quality management system in accordance with ISO 9001

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